Represent the IT service lifecycle in a new powerful way. They provide the missing link between industry standard best practice guides and the technology framework and tools that power the service management ecosystem. They provide a new foundation of how to organize & run the business of IT.
Similar to the business using IT to support or automate its business processes, the IT organization uses IT to support and automate IT management processes.
This includes information systems such as a Project Portfolio Management (PPM) system, development and testing tools, a Configuration Management Database (CMDB), or an IT Service Management (ITSM) system for managing incidents, problems, and changes. All these IT management tools represent “IT for the IT organization”, therefore referred to as IT4IT.
The IT organization is becoming more dependent upon these information systems to automate IT management activities such as build, test, deploy, monitor, and perform automated recovery. Due to the growing importance of IT management to demonstrate the value of IT, but also due to its increase in complexity, there is need to acquire new skills and competences within the IT organization to deliver these integrated IT4IT solutions.
The IT4IT Reference Architecture describes how the new IT function should be managed to optimize the value of IT for the business. Like a business, IT’s strategic goal is to create value via IT. This value can come through enabling the business to develop innovative products and/or services, expanding markets (growth strategy), or helping the business become more efficient and cost-effective (productivity).
The IT4IT Reference Architecture enables a more streamlined, transparent, and automated IT function across the entire IT value chain.
Both the enterprise’s operating expenditure and capital expenditure are reduced. Operating expenditure is reduced by making both IT operations and business operations more efficient. The improvement in IT development and operations efficiency is realized by improving the information exchange across all parts of the IT function as well as automating IT management tasks.
Improving the adaptability of the IT operating model and therefore reducing the impact and cost of changes also reduce IT operating expenditure. The efficiency improvement in business operations is realized by reducing the number and size of IT-related business disruptions, and by accelerated deployment of any IT functionality that improves business operations efficiency. Rationalizing the information systems used to manage and support the IT function reduces capital expenditure. For enterprises with a large IT function, an IT cost reduction of between 5% and 20% is feasible.
The enterprise’s risk profile is improved by greater transparency and tighter control of IT services throughout its lifecycle and therefore more predictable costs, delivery, and quality of IT services, leading in turn to more predictable business operations.
Improving business operations, enhancing competitive advantage, and boosting customer loyalty by quicker introduction of new or improved products realize the improvement of the enterprise’s revenue. Customer loyalty is improved by more reliable IT services that impact customers directly or indirectly. Products that depend on IT can be launched quicker due to the improved throughput of IT operations.
IT4IT is neutral with respect to development and delivery models. It is intended to support Agile as well as waterfall approaches, and lean process approaches as well as fully elaborated IT service management process models.
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