This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. Focuses on the integration of different value streams and activities to create, deliver and support IT - enabled products and services whilst also covering supporting practices, methods and tools.
It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
More information about the launch of ITIL Managing Professional will be released in the second half of 2019.
ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.
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Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
The context of ITIL, with the release of ITIL 4 in 2019 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
Okrem auditného nástroja na ochranu osobných údajov tu využijete konsolidované termíny a definice tisícov manažérských výrazov v oblasti riadenia projektov, programov, portfólia, rizík, enterprise architektúry, bezpečnosti a ochrany osobných údajov a dalších:
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