ITIL® 4 Specialist: Create, Deliver & Support (CDS)
This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. Focuses on the integration of different value streams and activities to create, deliver and support IT - enabled products and services whilst also covering supporting practices, methods and tools.
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This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
More information about the launch of ITIL Managing Professional will be released in the second half of 2019.
Who is aim for
ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management.
ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
How it works
This specialist module is for IT practitioners and leaders who manage the operation of IT-enabled and digital products and services.
CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.
ITIL 4 certification roadmap
What you will learn
- Align IT function with business strategy
- Improve services development and support
- Build strong and effective strategic direction & break down siloes
- Learn how to plan and manage resources into effective value streams
- Upgrade performance and efficiencies across teams, value streams & workflows
- Get a universal approach across multiple methodologies (Agile, DevOps, IT4IT etc..)
AXELOS / PeopleCert
ITIL® 4 Specialist Create, Deliver and Support Examination
You may sit your exam at our Accredited Training Centre which has better pricing options than direct bookings via PeopleCert.
Prerequisites: ITIL® 4 Foundation Certificate in IT Service Management, or ITIL® 4 Managing Professional Transition Certificate + Training through an Accredited Training Organisation TAYLLORCOX.
Examination Info:
- Duration: 90min.
- Language: English
- Pass Mark: 28 out of 40 marks
- Examination Policy: Closed Book
- Validity of the certificate: 3 years
ITIL 4 CDS Book
Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL 4.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
ITIL Foundation
Order your copy ITIL 4 Foundation - ITIL 4 Edition here!
The context of ITIL, with the release of ITIL 4 in 2019 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
ITIL 4 iOS & Android
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